: the review turned out to be straight stuffy, but maybe it will be useful for someone) After another call to Muztorg on September 25, having heard: “Contact YM, we can’t help in any way,” she threw a scandal to the manager and only after that my question was transferred to the store’s complaint department. The very next day, I was contacted by the person in charge of managing brawlers at the MZT via WA and started the settlement process; within a week they took the ears, and on 172022 they sent an application for a refund of the d / s, everything is ok. And here is 232022. YM support apparently received return documents from them and unsubscribed to me about the standard terms of 30 days. Thank you! Question-recommendation: why in the additional description in the product card, those responsible for the goods of a certain store at NM, do not immediately prescribe the conditions for return / exchange in case of a factory defect, so that a person does not have to take out the brain either of the NM support or the managers of the store itself?) Initial Review: I wrote on the same day in support of aliexpress in a state of zen and confidence that there would be no problems, but no: for more than 2 weeks no one can solve the issue, sending dynamite to a showdown with the seller, who in turn sends to deal with NM. Very unpleasant impressions of their approach to resolving this situation! The NM platform should regulate the work of its counterparties or make it possible to contact them directly within its application (yes, this feature already works with some sellers). The buyer should think carefully before buying such accessories at NM, take into account the risks of receiving a low-quality product and staying with it. It seems that it is better not to be lazy to go to an offline store for your ears, in which case you can at least return and resolve the issue on the spot.
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