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Acquire Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Artificial Intelligence, Conversational Intelligence

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Description of Acquire

Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactions, and enabling the ability to architect faster and more efficient processes — people, not channels, are put at the heart of customer service interactions. Our flexible and scalable software suite offers features including live chat, video and audio calling, AI chatbots, centralized interaction management, and secure cobrowsing equipping teams to solve sales, service, and support issues easily, in real-time, and on any device. Continuously engage customers while minimizing resolution time and redundancy, and rise to the next wave of customer experience.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Great customer service & great support

I like getting updates from all areas such as website news posts regarding new items/products in stock or coming soon etc., Facebook page content (photos) can be overwhelming so it's best for me too look only once per day if possible! The product itself has some amazing features but there would need improvement with regards "how easy" you find them when going through online purchases especially during holidays periods which we experience here every end December - beginning January each year…

Pros
  • Highly customizable
  • Great UX.
  • Integration options available(Service Now integration)
  • ) Free trail period allowed prior purchasing decision making phase : )Great variety & flexibility across different industries that are addressed well
Cons
  • Nothing here

Revainrating 5 out of 5

Easy to use platform that gets you up and running quickly

There's nothing I dislike about this product yet! It has been great for us so far; we have had no issues whatsoever with it (and if there were any concerns they would be addressed immediately). We've realized better communications between our team members - which improves efficiency as well- by getting instant feedback from each other through chat messages in real time without having face2face conversations or emailing back & forth everytime an issue arises within one department/team member /…

Pros
  • And lastly but definitely NOT least...the customer
Cons
  • So-so