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Amaze Review

1

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Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Office, Marketplace Apps

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Description of Amaze

Amaze is a simple and easy to implement ServiceNow solution to measure and improve end-user experience. The solution is part of the Xperience Level Agreement (XLA) family.

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Type of review

Revainrating 4 out of 5

Amazing Support & Customizable Features

I like that it's not as complicated or hard for someone with less IT knowledge than myself, which made our transition into this product easier from another vendor! It took me some time at first but soon got used too since there are so many features available in terms of customization options - you can do almost anything if know how/where /what code needs written etc.. We have been able solve all issues we had regarding customer support tickets within minutes using 'Amaz', especially those…

Pros
  • Very user friendly UI
  • Great feature set & flexibility to configure things exactly according your requirements.
  • Can run very fast even though its running locally (hosted)
  • Good documentation about API usage + SDKs
  • Easy way around getting help when stuck somewhere :)
Cons
  • Not much experience yet hence cannot comment further