The ability to have conversations via chatbot is amazing! I can't think of anything that we dislike about this product, it's perfect for us. We use Auna primarily as an internal tool but also used by customers who need help when they are in trouble or not sure what their issue might be. It has helped solve some issues internally. Our employees love using Aina because there isnβt much downtime since you donβt get calls from people waiting for someone else. You just talk directly through yourβ¦