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aunoa Review

2

ยท

Excellent

Revainrating 5 out of 5ย ย 
Ratingย 
5.0
Artificial Intelligence, Conversational Intelligence

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Description of aunoa

Improve customer service with Conversational Artificial Intelligence. Build customer loyalty and optimize online support with our AI Chatbots. Omnichannel solutions for customer service automation

Reviews

Global ratings 2
  • 5
    2
  • 4
    0
  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Excellent Chat Platform with Amazing Customer Service

The ability to have conversations via chatbot is amazing! I can't think of anything that we dislike about this product, it's perfect for us. We use Auna primarily as an internal tool but also used by customers who need help when they are in trouble or not sure what their issue might be. It has helped solve some issues internally. Our employees love using Aina because there isnโ€™t much downtime since you donโ€™t get calls from people waiting for someone else. You just talk directly through yourโ€ฆ

Pros
  • Very easy interface
  • Easy navigation within our system
  • Great customer service support with quick fixes no long hold times.
  • Good quality screen sharing capability so other users could watch/listen too
Cons
  • Secret

Revainrating 5 out of 5

Fantastic Customer Service Assistant With Great Chat Functionality

I like that it allows me to communicate directly from my computer, without having an actual person in front of you! It's not always 100% accurate but when there is something wrong or if they don't understand what your asking for then all we need do at this point is ask them how he can help us fix whatever issue was preventing him answering correctly before (I think). Sometimes people are slow about replying/answering questions which takes away some time as well - however once again its usuallyโ€ฆ

Pros
  • Easy access via mobile app , easy emailing options available..etc...And best yet no matter who does get sick someone else will be able take over seamlessly !!! Great system :)
Cons
  • Almost never