The ability to communicate with customers, prospects & employees is what I like most about this software platform! It's easy for me as an administrator of our call center team at work - which consists mostly sales reps who are out in field daily-to be able monitor their calls live from my desk without having them pull up another app or website while they're talking (or listening). This allows us all time back that we would normally spend managing multiple chat apps/websites instead by justβ¦