The ability to have my CRM in one place has been great for me as I can manage tasks from any device or location easily! There are options within the system itself but sometimes it's hard to find them all while using mobile devices/tablets etc.
It would be helpful if we could see everything at once rather than having to scroll through lists of things (if you're like us!).
Also, when searching items there needs some work done before results show up - maybe add filters? Overall though this is an