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Clutch Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.3
Marketing, Demand Generation

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Description of Clutch

Clutch’s Customer Management Platform helps B2C brands identify, understand and motivate each segment of their customer base. Clutch empowers marketers to discover and identify their most valuable customers on an array of configurable dimensions from behavior to spend to frequency to evangelism, rewarding them with the currency of their choice and fostering true loyalty. Clutch’s loyalty solution offers enterprise-level features for structured, rules-based or points programs as well as unstructured loyalty initiatives. Clutch goes beyond the one size fits all model for loyalty programs, taking a personalized approach that leverages data management, segmentation, scoring and multi channel delivery. Full platform capabilities include: - Data management, segmentation & analytics - Campaign strategy & design - Multi channel delivery (sms, mms, digital wallet, email, direct mail) - Gamified content (scratch-to-win, sweepstakes, referral programs) - Stored value (physical & egift cards, promotions, merchandise credit - Currency management, cross location & franchise settlement

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Clutch empowers me to know exactly where everyone and anyone stand with their accounts

The best part is they use very clear language that makes you want it fast! They have made our process so easy we don't even think about using another CRM software anymore because this one has everything covered for us!! We love how much time I can save by not having two different processes when talking directly in-house reps as well external partners like sales managers/ agents etc.. Honestly if there wasn't any issue other then making sure my account team had access too all aspects (especially

Pros
  • Simple
  • Easy to navigate interface
  • Great customer service experience with both support staff, product manager AND CUSTOMER SUPPORT REPRESENTATIVE!!! All 3 were nothing short OF AMAZINGLY wonderful!!!! Thanks again guys / gals !:)
Cons
  • Will fit

Revainrating 4 out of 5

Clutch has been an amazing solution with their cloud software

With clutch we are able to track our performance in terms of ROI for different campaigns across the entire funnel. We can also see what types of content engages our audiences best when it comes to social media marketing. The platform is quite intuitive as well so they have made learning very easy. Some key features that I like about this tool include its ability to integrate your other channels such as email or SMS messaging service providers which would make things easier than ever before…

Pros
  • The best about Clutch is that it is easy to set up and it is also easy to integrate data sources into one dashboard like format
Cons
  • However, it is not too much effort to set up new tools and integrations but sometimes you need someone who knows

Revainrating 4 out of 5

Easy to use & very affordable solution for marketing automation

The ease in which I can setup my user flows is amazing! It's so simple that you don't even need any training before using it for your business or project - just start creating campaigns/flows right away without having prior knowledge about what works best out there (like Hubspot). We've been able solve our marketing problems by automating certain tasks like sending emails & posting content directly into social media accounts through this tool as well! And all these are done at really low cost…

Pros
  • Amazing support team
  • Great customer service via chat, email
  • Very affordable price point to get things running with minimal costs involved.
  • Easy to use interface + great UI experience = A lot less learning curve than most tools available today !:)
Cons
  • Not many integrations currently.
  • Can become expensive if usage grows significantly