Cortex transforms your organisation into a high velocity, service centric environment through digitalisation, automation and orchestration. The business processes that deliver your services are comprised of decisions and actions, both of which can be automated in Cortex.
I like how easy it is to set up new rules for different scenarios with this software! It's not as intuitive when you're first getting started but once you get used to all its features they become really helpful. You have options within multiple categories (elements) such an employee/client information or customer details etc so there isn't anything too complicated here if something needs changing just do some googling - most people will find their answer easily enough after doing one simple…
Pros
A lot more customisation available through settings tab that allows us lots control.
Everything works great so far as I've been able to test it out with different customer scenarios / use cases. Nothing really at this point! We will see how things go but from initial testing everything came back without issue or delay. Also we did our own integration (we're using Python). It's not too difficult for an average developer to integrate if they have experience doing such work. Do what you need to do now when dealing w/the product itself - there is no set time limit like other…