I like how they use their own platform to connect with customers through social media as well as email marketing campaigns in order get feedback from them about what products/services are best suited towards your target audience so you can make sure it meets all of those needs! It's very easy to navigate around using this software which is great if you're new or have never used any kind of CRM before! The only thing would be having some sort of an FAQ section where users could ask questionsβ¦