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easyCMDB Review

3

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.3
Development, DevOps Software

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Description of easyCMDB

Built with ITIL best practices in mind, easyCMDB binds the process between configuration management, Incident, Problem and Change Management.

Reviews

Global ratings 3
  • 5
    1
  • 4
    2
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 4 out of 5

Very good configuration management system

It has a few features that are very useful such as monitoring of data and the ability to report on changes in business processes. EasyCMD is a tool that should be available to all organizations. This software is very useful to see the status of the configurations in the different areas of the company. It is easy to use and allows you to have real time metrics to help you understand how well the company is doing with the configurations. The only drawback is that this is a very expensive…

Pros
  • I think this will work really great if managed properly by someone who does IT support because when everything works correctly, its wonderful but can become problematic at times.its good!
Cons
  • Sometimes too many options or information being displayed where sometimes we don't want extra info

Revainrating 5 out of 5

easyCMDB - Great tool and even better support

Easy to use for non-technical users as well! The ability to have multiple people working from different locations without having to be physically there is great too!! I wish it was more robust when using third party applications such as JIRA or Confluence - but that's not really an issue of CMDB itself so much as how they integrate into our environment. We are solving issues related to change control by creating policies around what changes can go through each stage (e.g., testing/QA). This…

Pros
  • Helped ensure stability after some unplanned migration work where previous infrastructure had fallen apart.
  • Easy setup requiring only initial IT staff assistance; no
Cons
  • I will keep silent

Revainrating 4 out of 5

Review about TACTICAL's Change Management Software

The ability to create templates for change requests is very useful. The tool allows you to have a good idea of what changes will be needed to implement a new product or service. It is difficult to find ways to customize it for your own needs. I would like to see more options to customize the tool. Also, there are some features that we do not use but are included in the standard package. We did not realize that when we purchased the software. For instance, we do not need the Project Workflow…

Pros
  • Easy To Use
  • Great Customer Service
  • Fast Support Resolution Time (1 hour)
Cons
  • Can't Customize Output
  • UI/UX Design could improve.
  • Not Recommended if running under high traffic volumes