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Eclipse Integrated Systems, Inc. Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Value-Added Resellers (VARs), IBM Channel Partners

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Description of Eclipse Integrated Systems, Inc.

Eclipse Integrated Systems has been serving the New Jersey area since 1994, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses. It's always been our goal to provide enterprise-level IT practices and solutions to the small business sector, with small business prices. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Eclipse Integrated Systems - A Great Company To Work With

Their customer service is fantastic! They quickly respond when you call or email them so that any questions are answered. I feel like they try their hardest to solve my issues without having me pay extra for additional features I may need but it does not seem too often that this happens. We use eclipse integrated systems primarily because of all inclusive pricing which makes sense considering what we do in comparison to other companies. The only thing about eiS was that there were some times…

Pros
  • Customer Service
  • Fast response time whenever an issue arises whether by phone / chat support team (available 24 hrs) &/or via e mail inquiries as soon as available during our business day
Cons
  • Empty

Revainrating 5 out of 5

Good Product With Room For Improvement

I like that it is easy for people of different backgrounds (ie., not only techies) to use! The customer service can be hit or miss depending on who you get at any given time - but they are all very good in their own way. Overall, this product works well when used correctly by employees familiar w/the software & systems already in place. We have had issues where we've run into problems related directly to user error due to lack of training / knowledge about how certain features work within the…

Pros
  • Ability o open up client side documents easily as needed without needing an IT person with technical knowledg eof computers involved.
Cons
  • Not the best

Revainrating 4 out of 5

Affordable, high-quality support service

The best thing about eclipse is that it provides very effective technology services at cheaper rates compared to other companies in this field of work. They are also highly experienced professionals who know exactly what they're doing and how important software applications can be for any organization nowadays. I don't have much feedback regarding anything specific because everything works fine so far! If you need quality products or cheap price goods then go ahead but if not get another…

Pros
  • Great customer support team
  • Wide range hardware compatibility (excluding custom builds)
  • Good prices when purchasing additional hard drives/disks with increased space capacity.
  • A lot less expensive than competitors' dedicated solutions like AWS EC2 instances etc
  • You will find more resources here instead;)
Cons
  • No private cloud option yet
  • Limited choice