I love that you can set this up so that you can create different types of reports and export them to the appropriate email, also you can easily import them into other applications. I had a issue where a couple of emails from clients were being marked as read even though they had not been actually read. This was easily fixed, but it made me wonder if that data was reliable. But I didn't realize until now that it's a free service. Great for getting feedback from clients and being able to getβ¦