I like how easy it was for me to get set up, and also how customizable this product can be! A few things are missing from the program (or could use additional software), but overall we've been happy with what we have seen so far. Having an inventory system available right out of the box has really helped us streamline our ordering process. We're able to manage all aspects of our stock in one place rather than having multiple programs scattered throughout the office! The customer support team at