I like how they can show you all sorts of reports as well as be able to customize them for your needs (even using different colors). There is not always someone available when needed so it's nice being online 24/7 but sometimes getting through isn't easy with such busy staffs! Make sure there are enough people in charge at times where this product may fall into disarray or hard-to get hold off if an issue arises - just because one person leaves doesn;t mean others will know what was going downβ¦