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Information Design, Inc. Review

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Value-Added Resellers (VARs), IBM Channel Partners

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Description of Information Design, Inc.

Information Design, Inc. (IDI), is highly effective in the design, development, management and training of low-level MQSeries application environments. This provides a solid foundation for "higher-level" Business Integration products such as MQSeries Integrator and MQSeries Workflow and Web-enablement products such as Websphere.

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Type of review

Revainrating 4 out of 5

Good technical assistance and response times for critical incidents

The support team are very helpful with quick replies to queries you have via their ticketing system or through direct eMail contact! I had one instance where an issue took so long that we ran out of time before it was resolved - this made me feel like IDI were not taking customer service seriously enough given our business requirements meant there would be some inevitable issues/delays along every journey they help us take. They did fix my problem eventually but by then all progress towards…

Pros
  • Very user friendly interface makes life easy even though sometimes features don't work properly
Cons
  • Not able yet fully understand limitations imposed especially regarding Salesforce integration