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NinjaRMM Review

3

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Very good

Revainrating 5 out of 5  
Rating 
4.8
IT Management, Remote Monitoring and Management (RMM)

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Description of NinjaRMM

NinjaRMM is an all-in-one remote monitoring and management platform that combines powerful, time-saving functionality with an intuitive, easy-to-use UI that MSPs and IT pros actually love to use. NinjaRMM increases business efficiency by combining monitoring, alerting, patching, antivirus, backup, and IT automation all within a single pane of glass. NinjaRMM has been named a Leader by G2Crowd and rated the #1 RMM across 8 categories, including ease of use, product direction, quality of support and overall satisfaction.

Reviews

Global ratings 3
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Type of review

Revainrating 4 out of 5

Very helpful application, easy to use with great features

It's simple software for managing your computers remotely in case any problems arise or if you are away from home computer wise. The client can be accessed anywhere at anytime via mobile devices so this makes it convenient as well. I have not found anything yet which i dislike about it but there could always be something since its still new technology. A very useful tool especially when traveling where one does need access their work files quickly without being physically present hence they do…

Pros
  • Easy to use
  • Great customer service support!
  • Ability customize how notifications look like (i am also able create my own custom notification)
Cons
  • Nothing, everything works great till now

Revainrating 5 out of 5

NinjaRMM - Good tool, needs improvements

I like how well it can handle multiple devices at once as long there are enough resources for them (cpu/ram). It's not very good when you have many users trying different things simultaneously which leads me think they could make this more user friendly in terms of performance. This would be great if we had better options than just using our own servers or paying $$$ every month so it makes sense from their perspective but sometimes people don't want your solution because its too complicated…

Pros
  • There is nothing really that standsout about ninjarmm except maybe ease of use & reliability, i'm looking forward ti seeing what else becomes available through these services..i believe eventually my job will turn into something involving virtual machines / containers with all kinds cloud providers offering VPSs
Cons
  • Some problems

Revainrating 5 out of 5

Best Customer Service & Satisfaction of all Products

The ability for us as a small shop with limited resources (especially in terms finance) was very hard to justify spending money when we were just getting started! But once it's installed there are no excuses - everything you could ever need from your cloud service already included!!The customer care team at ninjatools have always gone above and beyond our expectations whenever needed. We also like how they listen so well too making sure their customers' needs come first before trying something…

Pros
  • Ease & speed
  • Extremely helpful people who clearly know what is happening within all functions / modules.
  • Wide array fo reporting tools which help keep tabs& logs together, easy reading through them.
  • Very good documentation
  • Excellent security via SSL VPNs built into clientside software
  • Reliable servers
  • Great support staff available 24hrs per week
Cons
  • There are nuances