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OBI Engage Review

1

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Marketing, Social Media Marketing (SMM)

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Description of OBI Engage

Be where your customers are and provide the best online customer service via social media, live chat and messaging channels, like WhatsApp. All these online conversations can be managed quick and easily, from just one tool with OBI Engage, resulting in efficient workflows, shorter waiting times and the increase of overall customer satisfaction. Using the integrated content calendar you can create, plan and publish posts across social media channels and you can measure the impact and reach of your campaigns with integrated social analytics. Integrating with third parties, adding your own channels (e-mail, intranet, your own forum, SMS, etc.) or chatbots ensures that OBI Engage can be utilised as optimally as possible.

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Type of review

Revainrating 4 out of 5

Great tool with many uses and features

The most useful feature is that it allows you to search for specific data using key words or phrases without having all this information stored within each individual contact record (which would take up too much space). It's not as easy at importing contacts into an existing system if you already have several different sources. I'm solving our need to track client interactions through multiple platforms but also keeping them informed about status changes/updates related to their account - so…