It's easy to use, it has great support community (both in forums & live chat) that are very friendly, quick responses which makes me feel I can get help when needed! The ability to have multiple projects under one account so you don't need separate accounts per project/client etc. As mentioned above - excellent customer service with responsive team who always try their best to resolve issues as soon as possible. Support tickets usually take some time but they do respond quickly once we provideโฆ