Pros
- Great support team.
Cons
- Nothing yet
QuickReply.ai Review
2
·
Very good
Rating
4.4
Artificial Intelligence, Conversational Intelligence
Description of QuickReply.ai
QuickReply.ai is a Plug-n-Play Conversational Commerce Platform for Ecommerce Stores running on Shopify, Magento, and WooCommerce.
It automates upto 70% of the customer interactions over Website Chat, Facebook Messenger, and WhatsApp. The rest 30% gets transferred to Human Agents in a unified inbox where merchants can get all the chats from all the channels in one single place. QuickReply.ai also prefetches customer and order data in the chat panel so that merchants can answer customer queries faster.
With QuickReply.ai, you can increase your customers’ satisfaction and boost sales by providing proactive and personalized customer engagement.
Key Features:
- Customer Interactions on Auto-Pilot
- QuickReply.ai uniquely merges live chat, Bots, and Marketing Automation to meet the expectations of the most demanding Shopify store owners.
- Pre-Trained over 40+ Ecommerce Use-cases such as order status, order cancellations, payment options, delivery estimated, coupons, shipping fee, etc.
- Ready-to-Use WhatsApp Campaigns to recover abandoned carts, send order updates and collect feedback post order
- Integrates with your eCommerce Stack
- Seamless Bot-to-Human Transfer
- One-Inbox for all your channels
- Pre-fetched Customer and Order Data in the chat panel
- Chatbot Builder for Custom Conversational Journeys
- Rich Chat Analytics
Pros
- A great alternative solution for providing instant feedback, ordering products by clicking 'Like' instead going into store manually.
- Very useful tool especially considering Amazon is also offering similar tools
- Fast responses from Chat Bot Customer Service team
Cons
- It is hard to say
