It's easy to use, it can be integrated with all types of programs including billing software like Xactly or Sage line 50 etc., you have access from anywhere in the world via internet which makes keeping track very simple. The interface could look more modernized but that isn't really an issue since this program was built many years ago when things were different than they are now so I guess its just old school design. We've been using RMS since 2010 we haven't had any issues what-so-ever during