It's very easy to use for our small team of writers with minimal training required (even if I'm not technically savvy myself). The customer support has always been excellent; they are quick at resolving any issues we've had or questions that arise in relation to their product as well! They're also really good about keeping us up-to date via email when there have be changes/updates so it doesn't cause too much confusion among employees who arenβt aware until after hours etc., especially sinceβ¦