I like that it is easy for me as an individual user, but also allows my organization to use this product too! It's very intuitive once you get used to how everything works. The customer service has been amazing so far; they have always responded quickly when we've had questions or issues. We haven't found anything yet that isn't working great in our system - no complaints at all really. If there are any improvements made by them (which would be nice!), then those will surely come out soonβ¦