I like that it's easy to use,it syncs with Salesforce very well! It also has an option for other platforms such as SugarCRM etc.,the customer support team are great too!! The only thing i dislike about this product was at first when we were testing Skyvva integration. At some point there used be issues where our data would not sync properly into sales cloud from skype web chat or slack messenger; This however had been resolved by their amazing teams who worked hard in resolving them quickly. We