It is very easy to use! I have been using it for years now with different customers & projects. There are no downsides at all!! The support team is always ready to help you out in any case. Very friendly people who know exactly how things work best. They also helped us when we had some issues integrating our custom tool into their product. We solved that issue as well by providing them access to one of my colleagues (a developer). No problems there either.
Just try this software once - yourβ¦