Description of Surfly
Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see. With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with almost no loss of quality, even when co-browsing websites with audio and video.
Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms.
Surfly’s key features include:
- Document sharing
- Video chat
- Control switching
- Field masking
- Action logs
- Behaviour control
- Customisable UI
- Security and privacy compliance
- Single sign on
