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Tug Agency Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Marketing Services, Inbound Marketing

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Description of Tug Agency

Tug Sydney‘s antipodean contingent can be found in the creative precinct of Surry Hills, where they apply Tug’s performance media, creative and technology approach to their suite of Australian and international brands. Tug Australia can be found in Marlborough House – a converted David Jones warehouse. Our light, bright offices are right in the centre of Surry Hills, close to Crown Street’s bevy of bars, pubs and shops. The Tug team can often be found in the Strawberry Hills Hotel, the Dove & Olive, or the Shakespeare.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Professional services from an experienced agency

I have worked with Tug for over a year now. They are professional, reliable and always on the ball. They are able to meet all of my requirements and can work with me on the fly. They are always willing to do extra work for me and they don't mind when I get things wrong. I can't think of anything I dislike about them. I would say they are a little expensive. They are also very busy and it can take a while to get through to them. They are very good at what they do and I have no hesitation in…

Pros
  • Their attitude towards customer service is top notch along side brilliant quality deliverables & solutions which keep clients' needs as their highest priority during every project management cycle.&nbsp
Cons
  • Some problems

Revainrating 5 out of 5

Top notch developers - they really get it

I have been working with this team for over two years now doing different jobs such as logo design, website development etc. They are always willing to go above and beyond what is expected from them. They understand your business needs and will make any changes that you need or request. The feedback given by clients has helped me improve my work quality. Nothing so far. Keep up the good work! This is one very talented bunch of people who care about customer satisfaction and want to do…

Pros
  • Great communication skills alongwith quick response time in getting stuff done once we meet deadlines set forth between parties involved
Cons
  • I will keep silent

Revainrating 5 out of 5

Great service, excellent customer care

I have worked with them for around 8 years now as an ad agency partner within my own business (in which we also work together). They are always professional friendly at all times but never pushy or anything like that - just respectful professionals who really get what you're trying do! Always good advice from when i was starting out into advertising & marketing so it's nice having someone there if things go wrong or your unsure about something-they've helped me quite alot through life choices…

Pros
  • Great customer service
  • Friendly people to talk, easy going
  • Fast response / help in resolving any queries quickly.
  • Efficient teamwork between multiple workers involved
Cons
  • There are nuances