I like how it's easy to use, has great support online (not just phone), can be used from anywhere via web browser or mobile app as well - no more having to have an actual agent in place for remote access! It works with any cloud provider out there such as Microsoft 365/Office365 so you don't need additional licenses purchased separately if using those products only.
The interface could look better but not saying this makes me dislike anything about their product specifically other than maybe…