I like how easy it was to set up, plus my phone calls are always answered promptly! The only thing about this program we're not happy with so far has been their customer service department (we've had quite alot of issues getting someone who can actually help us). We have no complaints at present but if there's anything in particular you would want please feel free let me know asap!! If your looking for an affordable way keep track or monitor employee absences from home then definitely use this product/service. It helped our business tremendously by allowing employees access back into work when they were out sick without having them come through drive thru window which could be very costly depending where ur office location may fall within city limits etc..