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Vanan Captioning Review

3

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Translation, Closed Captioning

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Description of Vanan Captioning

Vanan Captioning offers closed captioning services online.

Reviews

Global ratings 3
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Type of review

Revainrating 4 out of 5

Easy To Use And Incredibly Pleasant Customer Service

I love the ease of use and the customer service. I also LOVE that I can use the application on my phone. I can't think of anything I dislike. This is such a great product! There is nothing about this product that I dislike. If you are looking for a great product with a company you can trust, look no further. I highly recommend this product to anyone looking to caption their videos. The best part is that a customer service representative is always on the other end of the phone so if you have a…

Pros
  • The ease of use and customer service
Cons
  • I can't think of anything I dislike

Revainrating 4 out of 5

Great tool and perfect companion app

I like that you can choose to have your captions read aloud, or not. This is very helpful for those times when it's difficult to hear someone speak in person. Sometimes the text doesn't seem to translate well into speech so they don't always match up perfectly (which takes some getting used too). It would be nice if there were more options available for selecting how long each word should stay spoken before moving on to the next one. Also, sometimes the words are repeated multiple times because

Pros
  • I like that it is easy to use and user oriented
Cons
  • Sometimes the words are repeated multiple times because of transcription errors, which makes it hard to understand what people are saying at first glance without hearing them again

Revainrating 4 out of 5

Excellent customer experience AND excellent technical services

I love that they are able to put in my own text, as well as captions for any words spoken by other people! If you're looking for an automated way of going through things or using templates - this isn't what you want. This is very manual process with little automation (or even none at all). They allow me to do it myself, which makes sense because I'm also not really comfortable typing up the script - so I need someone else who knows how to do it best. It's much better than waiting weeks/months…

Pros
  • I love that they are able to put in my own text, as well as captions for any words spoken by other people!
Cons
  • It's much better than waiting weeks/months for them to make their schedule open for business