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Voiceflow Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Development, Other Development Software

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Description of Voiceflow

Voiceflow is the easiest way to design, prototype, and launch conversation experiences. Whether you're building for popular voice platforms like Amazon Alexa or Google Assistant, or your own custom conversational AI, Voiceflow's intuitive drag and drop interface + customizable code allows you and your team to get started in minutes.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Great Solution For Voice Menu Software

I like how easy it was for me as an amateur designer/developer to create my own custom voice menus using one of their pre-built templates or by creating them from scratch with no coding required! The only thing that could be improved upon would have been some additional tutorials provided in order to get people started more quickly. It's not just about designing your menu - but also learning what you need to do once everything has launched so they can't change anything without calling someone…

Pros
  • Ability To Get Started Really Quickly
  • Great Customer Service TeamWho Knows Everything There IsTo Be Known About This Platform, And That Can Help With Any Issues You May Have In A FlashIf Needed.
  • Very Flexible Menu Designing Tools & Features
Cons
  • Some problems

Revainrating 5 out of 5

Easy, fast & affordable way prototype customer flows

Visualisation of prototypes before testing on users with easy access across multiple devices. - No need for coding;- Ability to test different scenarios at once.- Very cost efficient (lowest in market)- Great tool! Nothing significant i dislike about it so far though would love if they make additional features live easily like using API's from external service provider or integration into 3rd party system. This can be solved by developing customised plugins but will require some programming…

Pros
  • Easy interface, user friendly without being overwhelming,
  • Low startup costs compared others available similar product types., very low setup fees vs competitors , good customer support &/or consulting services offered during implementation phase
Cons
  • Nothing

Revainrating 5 out of 5

A good open source solution but needs improvement

One can easily build virtual agents that understand the users’ intent without having them speak or answer questions. The platform makes it easy to get started even if you are new to the tool. Some of the built-in bots can be buggy especially VUI bots. Also, they take more time than other offerings out there in building AI. We were using this service for our chatbot that interacts with customers. It's free at the basic level for small chats. As an example, we needed about 1k chats per day. They…

Pros
  • Easy integration into slack/slack web player which works well as bot interface between employees (internal).Easy way to integrate multiple channels together email / sms etc..Great user experience.easy onboarding process when setting up your first agent..great documentation provided by voice flow team...very good helpdesk response times...good pricing model compared against competitors..free trial period before committing
Cons
  • Some disadvantages