X Series (Formerly Virtual Office) Review

8x8 X series promises smarter, more efficient ways to connect with customers and employees. 8x8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 X Series includes these communication tools: • Cloud phone service—Reliable, feature-rich cloud based phone service • Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone • Chat/Messaging—Collaborate with internal and external teams, share text, files, images via group chat • Business SMS—Send, receive and track text messages • Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down • Mobile and Desktop apps—8x8 Work desktop and mobile apps make it simple for teams to connect through voice, chat, and video conferencing • Online meetings—Collaboration with web, audio and video conferencing • Internet faxing—Send and receive unlimited faxes online • Call recording—Easily record and save telephone calls • Global dial plan—With a global plan, you get unlimited calling to 40 international locations • Call Quality Analytics —Visibility into all communications • Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues