Review on SupportLogic by Richard Lamptey

The best part about this tool was that it allowed me as an admin, to assign tickets which needed attention from other team members within my organization into one single queue so they would get assigned at once instead of having multiple queues created individually over time. This feature can be used when you need help urgently but are not sure who needs assistance first among several people working together on solving the issue/ticket being addressed. I also liked how simple its interface could make things look like there wasn't any way to create custom fields. It had some bugs here ndthere since i started using it after version 3 years ago so far nothing has changed regarding those problems though now we've upgraded our license plan hence solved all major ones including creating new users etc.. We were looking forward towards making use o fthis system because sometimes our email replies take too much effort especially.