1 Level
1349 Review
45 Karma
Review on MetaCaseDesk by Rusty Calcara
Great Tool for Customer Service Management
The tool is really easy to use and provides great functionality. I really enjoy using this tool as it helps us keep track of our issues and tasks that are pending. We have not had any problems with the tool so far. It has helped us in keeping our projects organized and providing excellent customer service to our clients. In fact, my team is very happy with the tool. Thanks to this tool we can easily manage our clients' tickets, which helps us provide better customer service. We also get feedback from our clients regarding their needs and concerns. We have a lot of information about each client thanks to this platform.
Pros
- Easy access
- Ease of navigation (ability for users who don't know how software works)
- Good user interface
- Great ability at managing complex workflows suchas task dependencies or interdependencies between steps/tasks; you must be ableto perform some customization within your own environment
Cons
- It is hard to say
