The best part about this tool is its ease of operation as well as the amount of flexibility it offers for both sending messages or listening in real time to conversations between customers who are interacting with your business online. I do not dislike anything at all regarding my experience using this software so far! It has been very easy to learn how to use. We have had no problems yet since we started utilizing messaging services from their platform through our website's chat function which can be accessed 24/7 365 days per year. Our clients enjoy being able to interact directly with us when they need assistance at any given moment without having to call out an agent during office hours.