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DiamanteDesk Review

4

·

Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Help Desk

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Description of DiamanteDesk

Key Features of DiamanteDesk - open-source allows full control over the system and its code base, easy customizations, extra development and integrations as well as building strong community around the product - modern and the most prospective technologies used: PHP 5, Symfony2, OroPlatform, Bootstrap, HTML5, CSS3 - deep integrations with CRM systems (OroCRM, Salesforce, SugarCRM, etc), eCommerce solutions (Magento and Prestashop platforms, Shopify, eBay and Amazon marketplaces and stores, etc) and bug-tracking/project management tools (Jira, YouTrack, Redmine, Basecamp, etc) - full control of the system via API (Application Programming Interface) We know that there are a lot of helpdesk alternatives, that solve most of standard issues but also we know that there are a lot of companies that have special needs and they cannot be satisfied by standard tools. that's why we create open source customer support software to meet your unique needs and follow your business logic

Reviews

Global ratings 4
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    4
  • 4
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  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Very helpful tool especially if managing remote employees

I love that you can customize your workspace to fit how much time it takes for each individual employee in my team to be able complete their tasks, as well as make sure they are all working at peak efficiency! It has been very easy so far with this software for our clients since we have implemented into other projects/companies too. The only thing is I wish there was more options when creating new workspaces; but overall its really great because now everyone knows what's expected from them…

Pros
  • Easy access
  • Very simple interface.
  • Ease sharing information among people via email without getting confused if someone else had already read an email sent earlier
Cons
  • So-so

Revainrating 5 out of 5

Great Product For Tracking Inventory Levels

I love that they have an option to make it as simple or complex you need, from using their standard templates for creating your own documents through adding custom fields & layouts so we can easily customize our reports however needed! The customer service is also great at answering questions quickly via email - which helps when there are problems with functionality (such has not being able to export data). Nothing really comes across negatively but maybe if more people used this product then…

Pros
  • This allowed me time to figure things out instead wasting hours trying troubleshooting issues myself while waiting forever before receiving answers by calling techs
Cons
  • There are disadvantages

Revainrating 5 out of 5

Very helpful tool especially if managing remote employees

I love that you can customize your workspace to fit how much time it takes for each individual employee in my team to be able complete their tasks, as well as make sure they are all working at peak efficiency! It has been very easy so far with this software for our clients since we have implemented into other projects/companies too. The only thing is I wish there was more options when creating new workspaces; but overall its really great because now everyone knows what's expected from them…

Pros
  • Easy access
  • Very simple interface.
  • Ease sharing information among people via email without getting confused if someone else had already read an email sent earlier
Cons
  • So-so

Revainrating 5 out of 5

Great Product For Tracking Inventory Levels

I love that they have an option to make it as simple or complex you need, from using their standard templates for creating your own documents through adding custom fields & layouts so we can easily customize our reports however needed! The customer service is also great at answering questions quickly via email - which helps when there are problems with functionality (such has not being able to export data). Nothing really comes across negatively but maybe if more people used this product then…

Pros
  • This allowed me time to figure things out instead wasting hours trying troubleshooting issues myself while waiting forever before receiving answers by calling techs
Cons
  • There are disadvantages