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Fondesk Review

1

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Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Customer Service, Contact Center Software

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Description of Fondesk

Fondesk offers the most advanced call center software with Enterprise Level call features from your browser.

Reviews

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Type of review

Revainrating 5 out of 5

Basic Contact Tracker That Works Well For Our Needs

I like that you can see all of my contacts in one spot, rather than having to open multiple windows for different calls or chat sessions. This is definitely not as robust as an app would be but it does give me all of the necessary tools without being too complicated for everyday use. Would love if there were more options for background images instead of just white space. Also would prefer to have some way to hide certain conversations - maybe even group them so they are still accessible but…

Pros
  • Easy access from nearly any device
  • Lots available features when we need something specific
Cons
  • Not the best