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iHotelier Review

2

ยท

Very good

Revainrating 4 out of 5ย ย 
Ratingย 
4.0
Vertical Industry, Hospitality

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Description of iHotelier

iHotelier is the powerful, web-based central reservation system (CRS) that supports all TravelClick reservations solutions.

Reviews

Global ratings 2
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  • 4
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  • 3
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Type of review

Revainrating 4 out of 5

Great Product, Excellent Service: iHotelier

The best thing about this software was its features like it's ability to sync with mobile devices as well which helps me in my work greatly! I dislike how slow their customer service can be sometimes when you have questions or need assistance from them - but overall we've been able too get by just fine without calling for help very much at times since our staff are computer savvy enought o figure things out themselves quickly if they're not familiar w/this product yet!! There really isn'tโ€ฆ

Pros
  • Excellent user interface
  • Multiple options such lng stay, short term stays etc.
  • Easy way yo book rooms / make reservations online through website
  • Great support team that is always willing t provide answers promptly via email :)
Cons
  • Not all hotels accept credit cards
  • Customer Service seems lackluster

Revainrating 4 out of 5

Fantastic tool and amazing support staff

I like everything about this software! The customer service has been fantastic as well - you can get an answer to any question within minutes of posting it there!! There's nothing at current time we dislike or would change in anyway; however if anything came up with future upgrades of product then our concerns will be addressed accordingly by their team too :) We love how easy they make managing multiple hotels from one single dashboard which helps us save so much precious office space forโ€ฆ

Pros
  • Very user friendly interface
  • Customer care available throughout day long even weekends & holidays (so helpful!)
Cons
  • Nothing that is coming immediately into mind