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Rubicon Labs Review

4

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.5
Security and Privacy Services, Other Security Services Providers

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Description of Rubicon Labs

Rubicon Labs is a cybersecurity startup founded by veterans of Apple and Broadcom with offices in San Francisco, California and Austin, Texas.

Reviews

Global ratings 4
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    2
  • 4
    2
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Rubicon Labs - Terrible customer experience

We had a dedicated account manager and support team that helped us build out a robust security solution. We worked with them for about a year and a half, and then they stopped responding to emails and didn't have a good idea of what we were working on. We are now using a different service and haven't had problems since. We were looking for a service that could help us better understand and manage our network. We needed a system that could help us understand all of our devices, both physical and

Pros
  • It felt almost more important who you knew than how useful your product would be so if someone new came along everything
Cons
  • Almost never

Revainrating 5 out of 5

Great Customer Service & Flexibility

Rubicon's team is very talented and hardworking. They are constantly working on new features to help our business. They have an incredible support team that is always willing to help with questions and their ability to be flexible with their time is amazing. We have not had any major issues with Rubicon. But one that has come up is that due to their flexibility, they often can't provide certain security features that are necessary for us. For example, when we were looking into a new VPN system…

Pros
  • Flexibility
  • Great customer service/support staff.
  • Ability work directly within your network environment (no need remote access)
  • Very knowledgeable about technology solutions available today

Revainrating 4 out of 5

Excellent IT Support Company: Rubicon Labs

The best part about this device was that it allowed me to have more time for my business while also allowing others access if needed (like when I'm working from home). Honestly though - nothing really! It's not too bad but just be aware there are other products out their now which may do what you need without all these extra features or costs associated w/ them. This product did exactly as advertised; however we had some issues getting our account set up properly & once installed everything…

Pros
  • Easy, simple interface
  • Great customer service
  • Good price point compared vs competitors
Cons
  • Nothing specific dislike at present

Revainrating 4 out of 5

Great security solution, easy setup

Their customer service team was very helpful and knowledgeable. I had some questions about their products and they were able to help me out immediately. They are also very transparent and open to feedback. Nothing really. I think it's a great product that helps keep your data secure. It helped us get rid of our old VPN service and we haven't looked back since. We have been using it for over 2 years now and never had any issues or complaints. It has made our life easier when it comes to keeping

Pros
  • Great support services
  • Easy access, no downloads required
  • Allows seamless integration with mobile device management platforms such as MobileIron (for iOS)
  • Securely stores all passwords in one location so you don’t need multiple accounts.
  • Available anywhere where there is an internet connection even if Wi
  • Fi isn" t available at work which can be frustrating!
Cons
  • Some features seem redundant;