It really a shame when these exchanges think they can take their customers for granted, been using this exchange for sometime only for recently everything changed and they closed my account suddenly with a lot of money inside.
Mailed them continously but got little or no response at all, they treated me really bad. Did this severally for a couple of weeks but nothing changed and they still ignored me.
When I could take it anymore, had to report my issue to associate@futuresaiddotcom that assisted me, they took it up with cryptonator and was able to get back all my crypto after a few months.
We all need to be careful with this exchanges, they act very funny at times but I am glad I got my crypto back in full.