I love this machine! It's half the price of the Breville device that does the same thing. It makes froth for cappuccinos, lattes, iced cappuccinos, and simply warms milk. I like to warm milk to make hot chocolate, put it in a cup, and then use it again on the capppucino setting to get more froth to put on top of my hot chocolate. The froth is nice and creamy. For the reviews that state they didn't get froth, it's possible they didn't know that they had to use a froth disc and put it in the pitchSee full review