FIVE STARS FOR CUSTOMER SERVICE - NOT BAGDoes not hold up. Have had and used for LESS than 1 week. Black fabric closure on top has already ripped and pulled away from canvas bag. Not sturdy. Super disappointed. Loved this bag initially, raved about it and then it crapped out AFTER LESS THAN A WEEK. Ugh! Had my last bag for over 4 years, saw this one and thought I traded up. I was wrong. Professional dog trainers. look elsewhere, this bag will not hold up with daily, all day use. :-(2/25/21: SentSee full review