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MAP Communications Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Business Services Providers, Virtual Receptionist Services

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Description of MAP Communications

MAP Communications, Inc. is a nationwide provider of phone answering services and call center solutions.

Reviews

Global ratings 3
  • 5
    2
  • 4
    1
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Very good customer services & support

Their service representative has been very helpful with my account being down for over 2 months due to an unexpected computer failure! They have provided updates as necessary since that time but I would not hesitate in recommending them nor will one be sorry later if they did use their companies' assistance when it was needed most! There's nothing really about this program at present which could cause me concern or dissatisfaction after using their programs/services during all these years - no…

Revainrating 4 out of 5

Best Contact System Every!! Not only is easy, friendly AND gets results

I have worked for several companies that used Map as their contact number system but none were better than this one! It's simple to use - everyone can pick up with ease. The customer service from my former employer was horrible at best (they treated me like dirt) and it made working there so hard and unfulfilling. This has been by far the easiest transition into another job ever! No more calling multiple people trying to get an answer or assistance when you need help right away. You just…

Pros
  • Fast response, easy navigation around account information/settings etc., excellent support team available during business hours if any questions arise regarding anything else other then phoneshare services provided through map communications
Cons
  • Nothing really comes immediately to mind except perhaps being able to add new features while still continuing providing great phone coverage

Revainrating 5 out of 5

Excellent Customer Service from top-notch agents

They have been nothing but helpful to our agency -- always willing to go above & beyond for us! The staff has made it very easy so far as getting set up with their system (it's definitely user friendly!) We've had some issues early in setting things up that were not immediately clear after looking at several other sites/apps we'd used previously. It wasn't until I reached out to them about something else they offered me a new account manager who was able walk through everything thoroughly. In…

Pros
  • Customer Service is excellent
  • Professionalism shown throughout all interactions from customer support representatives.
  • System navigation works well enough; could be improved upon slightly though if there weren’t any restrictions put into place due lack budgeting capabilities..just minor tweaks here
Cons
  • Zero