It is very easy to use, it has all kinds or books from fiction through nonfiction at your fingertips with an excellent interface that's also user friendly if you have no tech skills whatsoever! The only thing I don't like about this program are some technical glitches which can be quite frustrating for people who know how things work but not exactly computer savvy (like me).
If anyone needs more info feel free ask questions online - there really aren'y any problems specificly related tot he software itself so just go ahead & give them another try because they're doing great!! We've been able tp browse our own library as well other libraries we subscribe too such us NetGalley etc without having issues since using bbz first time ever last year when i was looking into ways my mom could get her reading done while she recovered after surgery.