I like how easy it was for me as an administrator/supervisor, with no technical knowledge at all! The software does exactly what we need - pulls in web scraped information from multiple sources simultaneously (including our own).
It's also very customizable so that you can tailor its output just about any way imaginable!! There are some minor glitches here & there but nothing too major or difficult-to fix if they do arise. We've been able use this product since 2006 without issue which really speaks volumes when considering other similar products out today compared against ficswg over those years now gone by.