They write that holders serve 2-3 years on average, I lasted half a year with careful use. The hotline (the number indicated in the warranty card) dictated to me the addresses of the nearest places where I need to take all the equipment for diagnostics, the diagnostics can last up to 45 days maximum, they also gave me the addresses of sites where you can purchase individual parts of the coffee maker. Friends, buy newer models of coffee makers from this company. If you like latte or cappuccino, and there are several of them in your family, this model is not for you. I conclude that with frequent frothing and heating of milk, you will have the same malfunctions. The instructions say that it is recommended to turn on the cappuccinatore for no more than 1 minute and no more than 3 times in a row. After contacting the service center, they replaced the holder and descaled the coffee maker. Water both dripped when heated and when the cappuccinatore was running, and dripping. The problem was not solved, the waiting time was a month and one week.
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