The ease-of use is incredible! It's so easy for me as an RN/Therapist that I can get through it all with little training from anyone other than myself. There are some things I wish were easier but they are minor compared to how much time you save if your patients have access via telemedicine! My biggest problem would be getting my clinic more involved - we're not yet using it enough to really benefit us though there has been improvement by our clients who now see therapists weekly instead of waiting 2 months just because their insurance doesn't cover frequent visits once every few weeks like before.