It is very user friendly! You do not need any technical knowledge or experience before using this product as it has got everything which even novices can understand easily & effectively operate without facing issues at all. I have used only for about 1 year but i am sure if we continue its going great so far because nothing bad till now happened just like other similar softwares available out there in market (also from colabssoft). And most importantly CAPSA does what exactly they say they will be doing - provide me complete Network Security Monitoring services including Packet Analysis capabilities while providing 24/7 monitoring service.