I like how this software is user friendly! It's easy for my clients who are non-tech savvy people as well since it has simple icons that anyone would understand easily without having any tech skills or training needed at all! The only thing i dislike about ca output management web viewer was when you first open up its interface there were some ads in between which kinda took away from what im seeing right now so hopefully they will get rid off those soon enough!! If u have no idea where ur file went then try using these tools because most likely if someone deleted something important than one tool might help find out whats going wrong.