I like that you can create your own designs for different needs of our business through this tool! It is very easy to use as well which makes it great when creating new products or services with Aweber's platform capabilities. The customer service has been excellent so far but there are some things we have noticed recently where they could be more efficient at times (ease/speed). We haven't had any major issues yet though. Our team uses amenservices@awemailerworkspace.com email address mainly because its free while having access from anywhere via their website www.amenincorporated.org.