The initial installation was a bit confusing as the instructions refer to driver software which is not in the manual. Luckily I found the website and was able to download the drivers with no problems but be aware that this is a Chinese company and the website is not easy to navigate but the printer works after installing the driver pack. Once installed, it took a minute for the thermal paper to figure out how to feed it into the unit (I lost a few labels), but the labels printed quickly and lined up correctly on the label. Please note that the font on the labels is not always the clearest/clearest (I've used USPS and Fedex labels and both have some graininess), which is my biggest complaint. I've also had USPS Customs labels that were too big for the printer itself and unfortunately reducing the percentage of anything with a barcode doesn't work. So, a few complaints, but in the end it works fine, and I found what I need a regular printer for, which is good, but it makes the job much faster and more convenient.
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